How it works

This website is not a waterproofing company. It is a way of reaching one. Here is what happens when you call, step by step, and which decisions stay with you.

Call (973) 555-0118

You will be put through to an independent local waterproofing company. Calls may be recorded.

From the call to the visit

You ring the number and say, in a sentence or two, what is wrong and which town the house is in. You are then put through to an independent local waterproofing company that takes work in that area.

From that moment you are dealing with the company. It asks its own questions, agrees a time to come out, inspects the house and gives you its findings and a price. This website is not on the call after the hand-over and is not at the visit.

If no company is taking work in your town when you ring, you may not reach one. Trying again later is all that can be suggested.

A person seen from behind at the top of a basement stair, on the phone, looking down at a damp concrete floor — Illustration. Describe what you can see from the stairs; nobody expects a diagnosis from you.

Who does what

This website

Publishes these pages and puts your call through. It does not inspect, price, carry out or stand behind any work.

The company

Inspects the house, says what it thinks is wrong, writes the proposal, does the job and answers for it. It is an independent business with its own name, registration and insurance.

You

Decide whether to book a visit, whether to get other prices, and whether to sign. You also check the company's registration and insurance; the guide to choosing a company shows how.

Who pays for the referral

You are not charged for the call or for being put through. The company may pay a fee for the introduction. That fee does not depend on whether you hire the company.

The arrangement is set out in the referral disclosure.

Useful to have ready

The town and the street, so the company knows whether it covers you.
Where the water shows: which wall, the floor, a window, the crawl space.
When it shows: every rain, only long storms, or humid days.
What the walls are made of, if you know: poured concrete, block or stone.
Whether the basement is finished, and whether there is a sump pump already.